Frequently asked questions

How long does a visit take?

Scanning takes about 15 minutes. Including the conversation with the doctor, a visit takes a total of about 50 minutes.

Is this an MRI or CT scan?

No, this is neither an MRI or CT scan.

Do I need to prepare anything before my Body Scan?

You don't need to prepare anything and fasting is not necessary. However, avoid caffeine 2 hours before your visit. It's recommended to wear dark unpatterned underwear.

Can I do a Body Scan if I'm pregnant?

Yes, you can do a Body Scan when you are pregnant. The only invasive procedure we perform is a blood test. It can be extra interesting to monitor your health closely when you're pregnant.

Can anyone book a scan?

Anyone over 18 can book a scan.

I need to change my booked time. How do I do that?

We are happy to help you book a new time. To get assistance, we kindly ask you to contact our customer service by replying to one of the SMS messages you have received, or by calling 08-502 427 76.

Do I need to change doctors to book a scan?

No. Neko Health is a complement to the care you receive at your health center.

Can I see a real doctor?

Advice and medical decisions are always taken by the doctor you see after your visit.

How do you help me with health problems?

In the same way as a primary care clinic, we can refer you to a specialist doctor if necessary.

Do I need to be included in your clinical studies?

It is always voluntary to participate in our studies, but a requirement if you want to get the full Neko Body Scan experience

What is the Happiness Guarantee?

At Neko Health, we want to maintain the highest standards. If for some reason you are not completely satisfied with your scan, just tell us within 7 days and we will issue a full refund.